Can I return my online order to a GAZMAN retail store?

PLEASE NOTE: COVID-19 UPDATE

Due to COVID-19, we have made a decision based on the health and safety of our staff, customers and community to temporarily close all GAZMAN retail stores until further notice. As such, we are unable to take returns/exchanges in-store. Don’t worry – we will be back, and will be accepting returns/exchanges for 30 days after our stores re-open.

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Yes, you can return your online purchase to any GAZMAN standalone retail store for an exchange or refund within 30 days of your purchase. Please ensure that the items are unwashed, unworn, unused items in their original condition with the original tags. For health reasons, there are no exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault. 

Simply bring the invoice you received with your parcel, and the credit/debit card you purchased the item with into store. Head to our Find a Store to locate your nearest store.

Please note: we cannot accept the return or exchange of GAZMAN purchases from Myer or David Jones stores. GAZMAN items purchased from Myer or David Jones are subject to their returns policies and procedures and cannot be exchanged at a GAZMAN freestanding retail store or the GAZMAN warehouse.

Additionally, our Big Men's range cannot be exchanged in store, as our stores do not carry sizes 3XL, 4XL & 5XL. To exchange you will need to either return your purchase to a store for a refund and then repurchase the correct size on the website, OR, post the incorrect item back to our Online Warehouse using the instructions provided in your parcel and GAZMAN will ship the new size back to you at no extra charge. 

Orders paid with Afterpay can be returned to GAZMAN Online or any GAZMAN store for an exchange only. The exchange must be of equal or greater value and any differences in payment must be settled in store at the time of the exchange and cannot be added to your Afterpay payment plan. Orders paid with Afterpay requiring a partial or full refund cannot be accepted in any GAZMAN store and must be posted back to GAZMAN Online to faciliate the refund through the Afterpay system.