How do I return or exchange an online order?

We want you to be happy with your purchase, however, if you are not completely satisfied you can return your item(s) within 30 days of receipt for an exchange or refund by following the instructions below:

Please ensure that items are unworn, unwashed, and in its original condition with the original tags still attached. For health reasons, there are no exchanges on underwear unless exhibiting a genuine manufacturing fault.

RETURNS TO STORE

You can return your purchase to any GAZMAN freestanding store location for an exchange or refund*. Simply bring along your invoice or order confirmation email, the credit card you paid with, and a valid form of ID.

*Orders placed through Amazon or eBay can only be returned to a store for an exchange for items of equal or greater value. Items requiring a refund must be posted back to GAZMAN Online. 

**Afterpay orders purchased online can only be returned to our online warehouse for a full refund back to your Afterpay account. Afterpay orders made online cannot be returned. Afterpay orders cannot be exchanged in-store or online. Customers will need to return their order first either in-store or online, and make a new purchase with their payment method of choice.

Additionally, our Big Men's range cannot be exchanged in store, as our stores do not carry sizes 3XL, 4XL & 5XL. To exchange you will need to either return your purchase to a store for a refund and then repurchase the correct size on the website, OR, post the incorrect item back to our Online Warehouse using the instructions provided in your parcel and GAZMAN will ship the new size back to you at no extra charge. 

To find you nearest store go to www.gazman.com.au/locator/search

RETURNS BY POST

For returns by post please complete the form on the back of the invoice inside your parcel, and enclose this in the securely packaged parcel. Make sure the sender’s address and Online Returns address are clearly visible on the outside of the parcel. To avoid delays in delivery, we encourage you use Registered Post so the items can be tracked. GAZMAN is not liable for the loss of an item that is in transit to our online warehouse.

Post your parcel to:

GAZMAN Online Returns

4 Future Place

Truganina

Victoria 3029

Australia

Please allow up to three weeks from the day you post your package for us to receive, assess and process your returns. 

Please note: In response to COVID-19 you can purchase online with confidence with our 'Free Returns' policy. If the fit or style is not 100% to your liking, you can simply post it back to us at no cost to you.