Afterpay: What if I want to return/exchange my order?

PLEASE NOTE: COVID-19 Update

In response to COVID-19, we are offering free online returns and extending our return policy to 30 days for AU orders. Please contact us to arrange for a free return of your order. Just email customerservice@gazman.com.au or call us on 1300 987 289 and let us know if you'd like a refund, or provide us with the details of your exchange request.

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Once we have received your goods, Afterpay will be notified by us and if it's a full refund all future payments for that order will be cancelled. If you have already made one or more payments, the installments paid will be refunded to the credit/debit card that you used to place the order.

If it's a partial refund, the total will be amended and Afterpay will adjust your scheduled payment plan accordingly. 

Once we have notified Afterpay, they will process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 5-7 business days to process this amount.

Please note, you will be liable for all payment amounts until Afterpay receives confirmation from us that a return has been accepted.